CUSTOMER SATISFACTION SURVEY

Dear Customer,

Thank you for giving us the opportunity to work with you. Please help us serve you better by taking a couple of minutes to tell us about the our product and service performance. The survey is prepeared for customer satisfaction, please fill and send the survey to our company by an e-mail or fax.

1 General
Very Poor
Poor
Average
Good
Superior
1.1 Would you recommend working with us?
1.2 How we handle your suggestions, questions or complaints
1.3 Our quality improvement and efforts, our interest in innovation and developments
1.4Technical competence and attitudes of our company employees
1.5 Access to the right authority
2 Sales
2.1 Approach of personnel to you
2.2 Responsiveness to your price offer requests
2.3The technical capability of our sales personnel in promoting and presenting the company and products
2.4Time to return back to our personnel can not reach
3 Product
3.1 The quality of the products you purchased from our business
3.2 Our responsiveness to your new product requests
3.3 The adequacy of the submitted technical documentation (test reports, user manuals, etc.)
3.4 How well were the changes you requested received?
4 Quality
4.1The attention shown to your customer complaints, requests and questions you have reported to our company
4.2Sensitivity to quality problems and adaptability and response time to your urgent needs
4.3 Our ability to find permanent solutions to quality problems
5 Logistics
5.2 Accurate and consummate delivery of the orders
5.3 Adequacy of product storage conditions (packaging, packaging, etc.)
5.4 Clean and undamaged delivery
6 Assembly-Service
6.1 Personal communication of our service team
6.2 Compliance of our team with OHS rules
6.3 On time response capability
6.4 Assembly quality and technical knowledge capacity, repetition rate of repaired faults
7 Sales
7.1 Price and sales conditias of our products
7.2 Adequacy and accuracy of waybill and invoice information
7.3 Accuracy and timing of delivery of invoices

Thank You For Your Time
Yours Sincerely